Service Level Agreements
Upon the expiration of your warranty period or even the initial purchase of your equipment/software, you can activate a Service Level Agreement (SLA), which we can customize together, so that it fits your specific needs.
With Mobile Technology’s Service Level Agreements, you get the service quality and warranties that we provide to all the companies that entrust us, plus enjoy additional benefits.
Service Level Agreements by Mobile Technology
What do they include
• Onsite technical support - Within 4 business hours for visits in Attica region (as long as you inform us by 14:00) and within 24 hours for all other regions (by a certified partner of Mobile Technology)
• Instant availability of original spare parts and consumables for your equipment
• 20% discount on hardware service and spare parts/consumables (whether under or out of warranty, but caused due to your misuse)
• Option for Telephone Support via Mobile Technology’s Call Center (Operating Hours: Weekdays 08:00-20:00, Saturday 08:00-14:00)
• Temporary free of charge replacement of your equipment with an equivalent one, until you receive your repaired device back (upon agreement)
SLA vs. Per Call Support
• Reduction of total service cost
• Faster repairs
Equipment received is treated with priority, when under an SLA
• Prompt response rates, plus guidance from our experienced engineers
• Saving time
For example, by choosing remote access service, your technical issues can be resolved, avoiding the need to send your equipment in for service
• Maintenance of seamless and effective business processes
As we give you the opportunity to replace your malfunctioning equipment, until we repair it
• Extension of your products’ life cycle
Achieved via the methodical maintenance and prevention that we deliver as a certified Repair Center
• Protection of your investment on hardware
Why trust Mobile Technology
Since 2003, we develop, install and support solutions that include AIDC equipment, for example handheld terminals, label and receipt printers, barcode scanners, etc.
Mobile Technology is a Certified Repair Center for the top manufacturers and therefore, authorized to repair products within warranty, from its premises in Athens.
Our team of specialized Systems and Software engineers have specific diagnostic tools per brand at their disposal, plus receive continuous training at the facilities of the manufacturers we partner with.
As a result of our high standard holistic support services, we support more than 130 active SLA’s with the largest companies in Greece.
Find out more about our certifications and quality services in Technical Support and Software Development.
For any other request, do not hesitate to contact one of our representatives.